On this particular morning in question, I remember explicitly being scheduled in electronics. My department manager and I bantered and giggled about random topics, working on leftover freight from the night before, when an older woman approached the counter. She had an issue with her phone and thought an upgrade was in order. The process usually takes about 10-15 minutes, so we began the process of selecting a new prepaid phone and calling the carrier to transfer the phone number and service. Unfortunately, the current phone ran off one major carrier’s towers, and the new phone ran off the other towers. Typically, these transferred run much slower, but my customer was adamant that she needed to use her new phone as soon as possible.
Over an hour passed by, and I had missed my usual break time. After a while and tinkering, the customer decided she wanted to keep her old phone after all. At this point, I felt myself shaking, my stomach growling, and my head spinning — but I called the carrier back to try and reverse the process. While waiting around on hold, I felt my face tingling and my vision blurring. I signaled to my coworker and department manager, whispered the situation, and wrote my locker number and combination on a scrap of paper so they could retrieve my snack bar.
By the time they brought it out to me, I was shaking so much that I couldn’t even open the wrapper. My coworker ripped it open, and I immediately began eating it. The customer apologized profusely once we were finished, but really the situation couldn’t be helped! With quick thinking and team work, we made sure I finished my task without requiring medical attention!
